Who can play bingo and casino games online at ThePalaces.com? To become a member of ThePalaces.com and to play our games you must be over the age of 18 and in a jurisdiction where it is legal to gamble online. If the age limit or rules within your jurisdiction are different from the UK then you must abide by these rules also. How do I open an. The Palaces Bingo is a superb bingo site with great deals. Grab up to £250 bonus on your first three deposits. Want free spins? Get more info here.

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First Wayback Machine entry was on Wednesday, December 12, 2001 with the last entry on Tuesday, May 7, 2019 with 47 total snapshots

Who can play bingo and casino games online at ThePalaces.com?

To become a member of ThePalaces.com and to play our games you must be over the age of 18 and in a jurisdiction where it is legal to gamble online. If the age limit or rules within your jurisdiction are different from the UK then you must abide by these rules also.

How do I open an account?

To open an account just click on Register Now and complete the registration form. You must enter your personal details accurately as our system will carry out automatic age and identity verification checks - failure to use valid and correct information may result in difficulties depositing funds to your account. Within a few minutes of registering you will receive an email containing and activation link. Clicking on this link will activate your account and you will be able to log in immediately. If you do not receive the activation link email then it may have fallen into your email spam folder. Don't worry if this happens, if you contect support via live chat we shoud be able to assist you in activating your account. Please make sure that you have read and understand the site Terms and Conditions.

What happens when I register ?

Once you have completed the form and pressed submit an account will automatically be set up for you. A few seconds later you will receive an email containing a link which you must click on to activate your account. You will then be able to log in from the home page by typing in the username and password that you selected. You will also receive a welcome email from us with your account details on, please ensure that you do not disclose any of the details to anyone else. If you do not get this email then it may have accidentally fallen into your spam filter. To avoid this please add noreply@thepalaces.com to your address book.Once you have completed the form and pressed submit an account will automatically be set up for you. A few seconds later you will receive an email containing a link which you must click on to activate your account. You will then be able to log in from the home page by typing in the username and password that you selected. You will also receive a welcome email from us with your account details on, please ensure that you do not disclose any of the details to anyone else. If you do not get this email then it may have accidentally fallen into your spam filter. To avoid this please add noreply@thepalaces.com to your address book.

Why do you need all my personal details ?

Personal details are needed for identity, age verification and security reasons as well as to protect against fraud. All players must provide accurate personal details including name, address, email and phone number to permit our verification systems to check age and identity. Please read our Privacy Policy for details of how we handle your personal data.

What if I have problems registering ?

Don’t worry if you have a problem registering, our staff will be there to help you. By visiting the Help page you will be able to chat to a staff member live or find our number so that you can call us. We also have an email support team that can be contacted via support@thepalaces.com

Can I have more than one account ?

NO, players may only have one account. Our system automatically detects attempts to create duplicate accounts. If a second account is successfully created all games performed by that second account become invalid therefore any winnings or bonuses on that account will be null and void and any stake will be returned.

Is your site safe and secure?

Yes! Our website is hosted and licensed in the UK under strict rules governed by the UK Gaming Commission who constantly check the integrity and security of our website. The UK is the strictest jurisdiction for online gambling in the world and so you can be sure that we are fully regulated. Our servers are held in secure hosting facilities and we use SSL encryption to secure your personal data.

How do I update my personal information?

It is important that you keep your personal indoemation up to date. In order to view the information just click on 'My Account'. If any of this information is incorrect or has changed then please contact customer support and we will make the changes for you. For your own security Palatial Leisure Limited has a number of controls and checks that take place before any personal information in your player account is altered. We may request identification documents and must be in receipt of these documents prior to altering your personal information.

How do I change my password?

Simply log in to the website and click on 'My Account' and then the 'Change Password' link. If you have forgotten your password then use the 'Forgotten Password' link next to the login box at the top of the screen of click Here.

I have forgotten my username and/or password, how can I retrieve the information?

To retrieve a forgotten password, click this here, alternatively, click on the 'Forgotten Password' link located next to the 'Player Login' section at the top of the website or contact support who will be able to asssist. The username and instructions on how to reset your password will be sent to the email address you used to register. If you do not receive an email please contact customer support.

How do I provide the requested documentation?

If you have been asked to provide any identity or other documents then the best way to get them to us it to either scan them and save them as an image or take a good quality photo with a smart phone and send it to us at support@thepalaces.com Please avoid sending very large files as these may not be accepted by our system.

Are my personal details and documentation kept safe on this website ?

Palatial Leisure Limited take our security and the security of our customer very seriously. Amongst other security measures, we us an SSL certificate with secure digital encryption to keep your data safe as it is trasnmitted to our websites. Our firewalls are configured to high security standards to keep our server environments secure and we do not hold any full credit or debit card data on our systems - although seemless to our players we actually pass this process off to the banking services where they employ very high secuirtity standards as required by the Payment Card Industry Data Security Standards (PCI DSS) to ensure protection of your information. Please see our Privacy Policy for details fo how we collect, keep and use your personal data.

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My account has been suspended, why ?

Accounts may be suspended or disabled if they have not been used for a period of time, this is for your security. We may also disable accounts if a player breaks site rules or attempts to create duplicate accounts. Please contact the support desk for an explanation if your account has been disabled. The management reserves the right to disable accounts without warning and no explanation has to be given.

How do I make a complaint ?

We strongly believe that we offer the best value and most trusted online bingo site on the internet. We are UK owned and operated and our staff are all here in the UK working alongside our land-based Bingo and Casino operation so there are real people that you can talk to. Our operation is run with the highest levels of honesty and integrity and under the strict guidance and control of Patrick Duffy, the Managing Directorm, who is always happy to talk to you if you ever have any problems. The site is licenced and regulated by the UK Gambling Commission and we welcome independent auditors if that is your preference. If we fail to meet or exceed your expectations then we welcome your comments and we will do our best to correct the matter. Patrick reviews all comments and complaints personally so you can be sure that your concerns are being dealt with at the very highest level. Please see our Responsibility page for details of our complaints procedure.

I wish to start or stop receiving your emails.

We respect your privacy. If you wish to excluded from our email offers, promotions and news then this can be selected in the 'My Account' area. Please note that you cannot un-subscribe from emails that relate to the administration of your account or website technical notifications.

I have changed my name, what should I do ?

Name changes can only be made when supported by necessary legal documentation such as a marriage certificate. If an account name is changed the account will automatically be suspended until the necessary documentation is provided.

What is Palatial Leisure Limited's policy on responsible gaming and self exclusion ?

Palatial Leisure Limited is committed to operating our sites in a socially responsible manner and we implement a number of measures to ensure that this is the case. These measures include automated controls to check age and prevent underage gambling as well as advice on parental controls, staff training, account limits and reality checks. We offer some self assessment questions to help you understand if gambling has become a problem for you along with some information on Gamcare who are there to offer assistance if you need it. Palatial Leisure Limited offer a Self Exclusion facility in line with the UK Gambling Commissions requirements and it allows you to exclude yourself from our website for a period of time between 6 months and 5 years. You can activate self exclusion from within the My Account area and it will come into effect immediatelty or you can contact us and we will set up the self exlcusion for you. We recommend visiting our Responsibility and Self Exclusion pages for more details information on our social responsibility measures.

What measures do you take to prevent underage gambling?

We implement automated age and identity verification checks and back those up with manual identity checks if required. We also provide some onfomration about parental controls which we recommend to anyone who uses a shared computer in a home where there are minors present. Please see our Responsibilty page for more details of our social responsibility measures.

I think my gambling has become a problem.

We want to ensure that your gambling remains a form of entertainment and if it starts to become a problem and stops being fun then we want to help. The most important thing is to get the help that you need as soon as you can. Our Responsibility page lists some self test questions that will help you to determine if you have a problem with gambling and we provide some information on Gamcare, an organisation that provides free support for those that need it. We also offer a Self Exclusion system to enable you to exclude yourself from our websites for a period of time between 6 months and 5 years. Please see our Responsibility and Self Exclusion pages for more information on our social responsibility measures and self exclusion scheme.

I wish to Self Exclude from your website.

We offer a Self Exlusion scheme that allows you to exclude yourself from our websites for a minimum of 6 months and up to 5 years. This can be done through the My Account area of the website or by contacting support who will be able to do it for you. The exclusion will come into force immediately. Please see our Self Exclusion page for more information and our Responsibility page for more information on our other social responsibility measures.

Do you help me to monitor how much I am spending ?

Yes, we think it is important to consider both how much time and how much money you wish to spend before you begin to gamble online. Once you have considered these limits we offer a range of options to help you monitor and stick to them including wagering limits, session time limits and a reality check feature. Please see our Responsibility page for more information on our social responsibility measures.

What payment methods do you accept for deposits ?

We accept most major credit and debit cards including Visa and Mastercard which we process through the industry leading WorldPay secure payment system. You can also make deposits and receive payouts in cash at any Palatial Leisure Limited land-based club in the UK.

How can I make a deposit to my player account?

Making a deposit is easy. Just click on the cashier link at the top of any page on the website or from within the games. You will need to enter your credit or debit card details the first time you use a particular card and you will always need to enter the security code. These details will then be encrypted and processed by our bank, your account will be credited immediately. Note: You must deposit using a credit card in your own name and at the address registered with our site otherwise this will cause the payment to be rejected by the bank and no funds will be credited to your account.

What is the security code (CVV) ?

The last 3 digits on the signature strip of your card are called the Security Code, or CVV. These digits are required whenever you make a payment online.

Can I use Paypal ?

Paypal is currently not an accepted deposit method on our website. We are continuously looking to add additional payment types and we will let you know when a new method can be accepted.

My deposit was rejected, why ?

Your deposit may have been rejected for a number of reasons. Please make sure that you are using a card in your own name and at the address registered on our site. Check that you have typed in all of the card details correctly including the security code, for your security, without this we cannot process the transaction. Your payment may also have been rejected if it has been reported lost or stolen or if the banks has rejected it, you may need to contact the bank directly if this is the case. We run a complex risk protection system for increased security.

Are payments secure ?

All transactions containing personal and banking information are processed securely. We use Secure Socket Layer (SSL) technology to encrypt the data that is sent from your computer to our system and also for any communication with the banks secure server. We never store your full card number, this is kept with the payment provider and we don’t store the bankcard security code, you must enter this every time that you make a deposit.

Will I be charged any fee to deposit or withdraw ?

Palatial Leisure Limited does not charge any fees on deposits and withdrawals.

Can someone else deposit money into my player account with their own debit card on my behalf ?

No. You must make all deposits using a card in your own. We carry out automatic identity check when we process you card deposits. Using someone else’s card is in breach of site terms and conditions.

What if my card is lost or stolen ?

If your card is lost or stolen you should report it to the bank immediately. For withdrawals, if the card has been lost or stolen since the deposit was made the bank will still process the payment back to you from a withdrawal request. If you have closed the account then the bank should still refund the money to you. We would not normally make payment via other methods apart from in exceptional circumstances and only on the presentation of suitable identification documents. You may receive the payment at one of our land based clubs, photo ID will be required.

Where can I see a summary of my transactions ?

All of your account history is stored in the 'My Account' section. You can easily review all financial transactions made and keep track of all game play.

How do I know how much I can withdraw?

The amount available for withdrawal is listed under 'Account Balance' at the top left corner of the 'My Account' window.

How do I request a withdrawal ?

You can withdraw your winnings through the cashier link at the top of every page of the website and within the games. Once in the cashier pages you just need to click on the withdrawals tab at the top where you can view the minimum/maximum amounts you can withdraw using the respective payment method. Withdrawals will be returned to the last payment method used to make a deposit.

How will I receive my payout ?

Payment will normally be made back to the card from which the payment was made.

How long does a payout take?

We process withdrawal requests continuously throughout the day so you will usually see the payout in you bank within 24 hours, excluding weekends and bank holidays, but this can vary depending on the bank. However, 7 days must be allowed for all withdrawals before the accounts team are able to chase it up and we ask that you allow up to 30 days in exceptional circumstances.

Are there any restrictions on withdrawals ?

The minimum amount that you can withdraw is £20, if you request a withdrawal for a smaller amount the request will be rejected and the funds will be returned to your account. Also, you may not make a withdrawal unless you have previously deposited on the site. As per the site terms and conditions, you may also not withdraw deposits from the site unless you are closing the account - withdrawals must be made from your winnings and not simply from money that you have deposited in order to get bonuses.

Why can’t I withdraw my bonus ?

All bonuses are subject to our Promotion Rules ansd site Terms and Conditions and it may be that you have not met the qualifying criteria to withdraw the bonus. We advise you to read each of the promotion’s specific rules before applying for a bonus or requesting a withdrawal. Should you have any queries about our Promotion Rules or Terms & Conditions please contact customer support.

How do I cancel my pending withdrawal?

If you wish to cancel a pending withdrawal then please log in and select 'My Account' Select 'Banking History' from the menu and find the PENDING withdrawal you would like to cancel. Click the X and he 'Cancel Withdrawal' page will display the amount available to cancel, simply click 'Cancel this Withdrawal'. The amount will be credited back to your Account Balance immediately.

What documentation may be required in order for my withdrawal to be cleared for payment?

Palatial Leisure Limited reserves the right to request documentation prior to clearing a withdrawal request for payment. This procedure ensures a safe online environment and also guarantees a high level of security to our customers. Documentation requested may include: Valid photo identification (such as a Driving Licence or Passport) Proof of address (such as a utility bill dated within the last 3 months) Copy of both sides of the card used to make the deposit (but please block out the security code on the image of the back of the card) We greatly appreciate your cooperation in providing requested documents at your earliest convenience to avoid any delays in processing. We must be in receipt of the documents before any withdrawals are cleared for payment.

What bingo games do you offer ?

We offer the best bingo and casino games on the internet! For bingo we have 90 number bingo played in the same style as UK land-based bingo with 1 line, 2 lines and a House prize plus 80 number bingo often referred to as cash bingo or party bingo in land based bingo clubs. With our bingo games we offer some mini slot machines and regular games in the chat rooms.

What is a bingo alias ?

A bingo alias is a sort of an online nickname or screen name that will be displayed when you win a bingo game or are in a chat room rather than disclosing your real name. We will never disclose your real name or other details to other bingo players on the site without your permission.

What are chat bonuses ?

Chat bonuses are awarded by our chat hosts for winning games in the bingo chat room. Regularly depositing players may be eligible for chat bonuses at any time but generally only those players who hold tickets in the bingo game in play at the time of the chat game will be able to receive chat bonuses. Please note that chat bonuses remain in the bingo game so you will not see them on your player balance apart from when playing bingo. You can leave the bingo game and they will still be there next time you return..

What casino games do you offer ?

We offer world leading slot machines by IGT Interactive alongside a range of other slots and casino games including Blackjack, Roulette, Table Poker, Keno, Video Poker and Slots among others, we also have lottery and other feature games! An, of course, don’t miss our LIVE Blackjack and Roulette!

What are your LIVE casino games?

We offer blackjack and roulette LIVE from the Palaces Casino in Great Yarmouth, UK. In these exciting games you can play roulette and blackjack via a live video feed with the cards dealt by a real dealer, at a real table, in a real casino and even with live players sitting at the table! You will be able to hear the dealer and all of the sounds from the casino right through your computer!

How am I assured that the cards are being dealt fairly and game outcomes random?

Our Bingo and Casino software is tested and approved by either TST (Technical System Testing) or Gaming Associates depending on the game. They both have significant expertise in testing gaming software and RNG (Random Number Generation). Certification is difficult to obtain as their tests are rigorous and extensive. Our Live Casino software is also tested but, unlike the other bingo and casino games, the live games do not require a Random Number Generator as the game is played with real cards and a real roulette wheel in our land-based casino, the Palace Casino, in Great Yarmouth under the supervision of our casino staff.

What is RNG (Random Number Generation)?

Random Number Generator (RNG) is the component (either software-based, hardware-based or a combination of both) used for generating the numbers to be mapped for final game outcomes.

What are the minimum system/computer requirements?

Our games will run on most modern PC and Apple Mac computers. We recommend that you run the latest version of your chosen Internet browser for the best gaming experience and most of our games will require an up to date version of the free flash software. Our mobile games run on both Android and Apple iOS.

What happens if I lose connection during game play ?

All of our games run on our secure servers and the system is designed to cope if your computer were to suffer a fault, get disconnected or be switched off. Bingo games will continue to run and you will still be awarded any winnings. You can view the result of any game from which you got disconnected in your account area or by contacting customer support with the game number or an accurate time of the game.

Do your games work on mobile devices ?

Some of our most popular casino games are available on mobile devices including those running iOS or Android. Our Bingo games are available on iOS and Android tablet devices including Apple iPad but it is not available on mobile smart phones due to the screen size. Our Live Casino games are not currently available on any mobile device but we hope to bring them to these devices soon. You can use your same account details on the mobile casino as on the website and your balance is available in both.

Can I play mobile games on any smart phone/tablet?

Yes, some of our most popular slot machine games and our bingo games are available on mobile devices including those running IOS and Android software. The bingo games are not available on smart phones due to the screen size but we are adding more games to our mobile platform all the time.

How do I register for the Mobile Casino?

You do not need to register seperately for our mobile casino, simply use the same username and password that you use on the website. If you do not already have an account on the website then select the 'Register' button and complete the quick and easy registration form. We will send a verification link to the email address that was entered in the registration form. As soon as you click on the verification link you are ready to deposit funds and enjoy our games. If you have not received the verification email within 5 minutes of creating your account please check your junk email folder and/or contact one of our support staff who will be able to assist.

How do I log on to the Mobile Casino?

When logging on to play you will be required to enter the same username and the password that you chose when you opened your account.